Shipping Policy

Effective Date: August 2025

We aim to get your order to you as quickly and safely as possible. This Shipping Policy explains how we handle delivery for orders placed through our online shop.

1. Processing Times

Orders are processed within 1-3 business days after payment is received.
You will receive an email confirmation once your order has been dispatched.
You will be advised within 2 business days if the items that you have ordered are not available or if there will be a delay in our ability to process your order.

2. Shipping Rates

Shipping costs are calculated at checkout based on your order weight
From time to time, we may offer free shipping promotions — these will be clearly advertised on our website.

3. Delivery Times

We use Australia Post for all deliveries.
Standard delivery times within Australia are generally 3-7 days, depending on your location.
Regional or remote areas may take longer.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.
You can use this to track your delivery directly with the courier.

5. Delivery Issues

Please ensure your shipping address is entered correctly at checkout. We cannot be responsible for orders delivered to the wrong address due to incorrect information provided.
If your parcel is delayed, lost, or damaged during transit, please contact us at hazelnuts@fourjayfarms.com.au and we’ll work with the courier to resolve the issue.

6. International Shipping

At this time, we do not ship outside Australia.

7. Contact Us

If you have any questions about shipping or your order, please contact us at:
Fourjay Farms
hazelnuts@fourjayfarms.com.au