Refund & Returns Policy
Effective Date: August 2025
At Fourjay Farms, we want you to be delighted with your purchase. If something isn’t right, we’re here to help.
1. Returns for Faulty, Damaged, or Incorrect Items
We will gladly provide a refund, replacement, or exchange if your item is:
Faulty or defective
Damaged during delivery
Not what you ordered (wrong item received)
Please contact us within 5 days of receiving your order at hazelnuts@fourjayfarms.com.au and include your order number and details. We may request photos of the item to help process your claim quickly.
2. Change of Mind Returns
Because our products are food items, we are unable to accept returns or offer refunds for change of mind, for health and safety reasons. Please choose carefully before placing your order.
3. How to Return an Item
If we ask you to return an item:
Package it securely (ideally in the original packaging).
Send it to the return address we provide.
Once received and assessed, we will process your refund or replacement.
If the item is faulty, damaged, or incorrect, we will cover the cost of return shipping.
If you return an item without our approval, we may not be able to process it.
4. Refunds
Refunds are processed to your original payment method (credit card, PayPal, etc.).
Processing times may vary depending on your bank or payment provider.
5. Contact Us
For any questions or to start a return, please contact us:
Fourjay Farms
hazelnuts@fourjayfarms.com.au